Terms of Service

These terms are a contract between ALL4YOU INTERNATIONAL PRIVATE LIMITED ("we", "us") and the business that creates a AICNI Restro account ("you", "your restaurant"). By creating an account, clicking to accept, or using the service, you agree to them on behalf of your business, and you confirm you are allowed to do so.

They include our Privacy Policy, Refund and Cancellation Policy, Data Processing terms and Acceptable Use Policy. If you sign a separate order form with us, the order form wins where the two differ.

AICNI Restro is software you use in a web browser to run a restaurant: floor and tables, reservations, QR ordering, the kitchen display, POS and billing, menu, stock, finance, reports, team access, and optional phone and WhatsApp agents. What each plan includes is on our Pricing page.

We improve the service often. We may add, change or remove features, but we will not take away a core feature of your paid plan during a period you have already paid for without telling you at least 30 days before and offering a pro-rated refund.

• The person who creates the account must be at least 18 and give accurate details.
• You decide who joins your team and which screens each person can open. You are responsible for what they do in your account.
• Keep passwords private. Tell us straight away at info@aicni.in if you think someone has got into your account.
• One account can run several outlets; each outlet is billed as its own subscription.

• Trial: every new restaurant gets 14 days free with every feature and limited AI allowances. No card is needed. One trial is given per owner. After the trial you have 7 more days to choose a plan, during which the AI agents pause; after that the account is read-only until a plan is active.
• Prices: plans are charged per outlet, in advance, monthly or yearly, at the price on the Pricing page when you subscribe. A yearly plan costs 10 months' price. Prices exclude GST, which is added at the applicable rate (currently 18%) on a valid GST invoice. Add your GSTIN in Business & Branding to claim input tax credit.
• Allowances: each plan includes monthly allowances for the AI features (WhatsApp AI replies, AI writing and, with the phone agent, call minutes), shown in Billing & Plan. Unused allowance doesn't carry over. When an allowance runs out, the AI hands guests to your staff instead of answering; nothing else stops. Fair-use limits per guest number protect your allowance from misuse.
• Renewal: subscriptions renew each period until cancelled. We will tell you at least 30 days before any price change, and the new price applies from your next renewal after that.
• Extra phone minutes: phone agent minutes beyond the allowance are charged at the per-minute rate of your add-on, up to the cap shown in Billing & Plan, and billed with your next invoice. Calls are rounded up to the next whole minute.
• Late payment: if a renewal stays unpaid, the service keeps working for 15 days, and we remind you by email. After that the account is read-only until it is paid. Your data is not deleted for late payment within 90 days of the account becoming read-only, and we email the owner before any deletion.

Cancellations and refunds are covered by our Refund and Cancellation Policy.

Everything your restaurant puts into AICNI Restro, including your menu, bills, guest records and reports, is yours. You give us permission to store and process it only to provide and support the service for you. For guest data we act as your Data Processor under the DPDP Act, as set out in our Data Processing terms.

You can export your bills, reports and guest list at any time, including while the account is read-only. After you close your account, or it stays read-only without a plan, you have 90 days to export; then we delete your data, except records we must keep by law. We email the owner before deleting anything.

• Make sure your menu prices, tax rates, GSTIN, FSSAI number and bill details are correct. You are responsible for the bills you issue and the taxes you collect and pay.
• Have a lawful basis, and where needed consent, for the guest data you enter, and for messages you send to guests, including WhatsApp offers.
• Tell guests when calls are answered by an automated assistant, and follow the rules of the phone and WhatsApp providers you connect.
• Follow our Acceptable Use Policy.

The phone agent, WhatsApp agent and AI suggestions use automated systems that can misunderstand speech or make mistakes. They are designed to read details back and get the guest's confirmation before anything is booked, to stay within your real tables and menu, and to hand over to your staff when needed. AI suggestions never change anything until someone on your team approves them.

You remain responsible for checking bookings and orders made by the agents, for decisions you approve, and for what you tell guests. Switch the agents off at any time on their screens.

Some features work with services from other companies that you choose to connect, such as Exotel for phone numbers, Meta for WhatsApp, payment apps for UPI, and delivery aggregators. Your use of those services is governed by their own terms and charges. We are not responsible for their availability, but we will help you when something between us and them goes wrong.

We work to keep AICNI Restro available at all times and aim for at least 99.5% monthly availability, not counting planned maintenance. We schedule maintenance outside common service hours and announce it at least 48 hours ahead when it could interrupt you. A guaranteed uptime with service credits is available in Enterprise agreements.

Support is by email at info@aicni.in on working days. Enterprise plans include priority support and onboarding.

We own AICNI Restro, its software, design and brand. We give you a limited, non-exclusive, non-transferable right to use it for your business while your subscription is active. Please do not copy, resell, reverse engineer or scrape the service, or use it to build a competing product. If you send us ideas or feedback, we may use them freely to improve the product.

You can cancel at any time from Billing & Plan or by writing to info@aicni.in; see the Refund and Cancellation Policy.

We may suspend or close an account if it seriously or repeatedly breaks these terms or the Acceptable Use Policy, puts other customers or guests at risk, or if the law requires it. Unless the situation is urgent or illegal, we will warn you first and give you a fair chance to fix it, and we will always let you export your data.

We provide AICNI Restro with reasonable skill and care. Beyond what these terms promise and what the law requires, the service is provided "as is": we do not promise it will be free of every error or interruption, or that it suits every purpose. Reports, suggestions and forecasts help your decisions; they are not financial, tax or legal advice.

To the extent the law allows, neither of us is liable to the other for indirect or consequential losses, such as lost profits, lost revenue or business interruption. Our total liability for all claims in any 12-month period is limited to the fees you paid us for the service in the 12 months before the event that caused the claim.

These limits do not apply to fraud, wilful misconduct, a breach of confidentiality, or anything else the law does not allow to be limited.

You will cover our reasonable costs if a third party brings a claim against us because of guest data you entered without a lawful basis, messages you sent, content you uploaded, or your breach of the Acceptable Use Policy. We will tell you promptly about any such claim and let you take part in defending it.

Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as natural disasters, epidemics, government action, power or internet outages, or failures of cloud and telecom providers.

These terms are governed by the laws of India. If a dispute arises, we will first try to settle it in good faith; write to info@aicni.in.

If it is not settled within 30 days, it will be referred to arbitration by a sole arbitrator appointed by both of us, under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Ernakulam, Kerala, and the language is English. Subject to this, the courts at Ernakulam, Kerala have exclusive jurisdiction.

We may update these terms. For significant changes we will email account owners and show a notice in the command center at least 15 days before they take effect. If you do not agree, you can cancel before then.

ALL4YOU INTERNATIONAL PRIVATE LIMITED
Aluva, Ernakulam, Kerala, India
Support: info@aicni.in
Billing: info@aicni.in
Complaints: Grievance Redressal