The short version
- 14 days free, no card, so nothing is charged when the trial ends.
- Cancel any time; no fees, no minimum term. Your plan runs to the end of the period you paid for.
- Annual plans cancelled within 14 days of payment are refunded in full.
- Duplicate, wrong or after-cancellation charges are refunded in full.
- Approved refunds reach your original payment method in 5 to 7 working days.
This summary helps you read the policy; the full text below is what applies.
1.Free trial
Every new restaurant gets 14 days free with every feature. We don't ask for a card, so nothing is charged when the trial ends. One free trial is given per owner; outlets added later share the first outlet's trial dates.
| When | What happens |
|---|---|
| Days 1 to 14 | Every feature, with AI allowances to test with (200 WhatsApp AI replies, 30 phone agent minutes). |
| Days 15 to 21 | The floor, POS and bills keep working so service isn't interrupted. The AI agents pause. We remind you by email. |
| From day 22 | Read-only: you can see and export everything, but not add orders or bills, until you choose a plan. |
| 90 days after that | If no plan is chosen, the account and its data are deleted. We email the owner 30 days and 7 days before. |
2.Cancelling a plan
- Cancel any time from Billing & Plan in the command center, or by writing to info@aicni.in from the account owner's email address.
- Your plan keeps working until the end of the period you have already paid for (the month, or the year on an annual plan), and it won't renew after that. You can undo the cancellation any time before then.
- We confirm every cancellation by email within 2 working days.
- There are no cancellation fees and no minimum term on monthly plans.
After the paid period ends, the account becomes read-only and you have 90 days to export your bills, reports and guest list. We then delete your data, except records the law requires us to keep.
3.When we refund
Monthly fees are charged in advance and aren't refunded for the rest of a month after you cancel. We do refund in full or in part when something is our fault:
| Situation | What we refund |
|---|---|
| You were charged twice for the same period | The duplicate charge, in full |
| You were charged after you cancelled | That charge, in full |
| You were charged a wrong amount | The difference |
| The service was unavailable for more than 24 hours in a row because of a problem on our side | That month's fee, pro-rated for the time it was down |
| We removed a core feature of your plan during a period you had paid for | The unused part of that period, pro-rated |
| You upgrade in the middle of a month | We credit the unused part of your old plan against the new one |
| You cancel an annual plan within 14 days of paying for it | The full annual fee |
4.What isn't refundable
- The remaining days of a month after you cancel or move to a smaller plan, and the remaining months of an annual plan cancelled more than 14 days after payment.
- Add-ons and extra phone agent minutes that were already used.
- Charges from other companies you pay directly, such as Exotel, Meta or your payment provider.
- Accounts closed by us for a serious breach of our Terms or Acceptable Use Policy.
5.How to ask for a refund
Write to info@aicni.in within 30 days of the charge, with your restaurant name, the invoice number and what went wrong. We acknowledge every request within 2 working days and decide within 7 working days.
Approved refunds are sent to the original payment method within 5 to 7 working days. Your bank may take a few more days to show it. We issue a GST credit note for every refund.
6.Delivery of the service
AICNI Restro is online software; nothing is shipped. Access starts as soon as your account is created, and a paid plan is active as soon as payment is confirmed. Your invoice is emailed to the account owner and is available in Billing & Plan.
7.Enterprise agreements
If you have a signed Enterprise agreement or order form, its billing, cancellation and refund terms apply instead of this page where they differ.
8.Contact
Billing questions: info@aicni.in
If you are unhappy with our answer, see Grievance Redressal.
Questions about this policy?
Write to info@aicni.in or see how to raise a complaint.